Our policies

Cancellation Policy

Visits

These rules apply to all in-home and virtual visits, including add-ons.

• Cancel or reschedule free with at least 24 hours' notice.
• With less than 24 hours' notice, there is a $50 late cancellation fee.
• If no one is home or no one answers the door for an in-home visit, there is a $100 missed visit fee. This covers travel and the time reserved for you.
• For a virtual visit, we wait 15 minutes and call before counting it as missed. A missed virtual visit is $50.
• The $50 rush fee is non-refundable once the visit is scheduled. If you reschedule a rush visit, it becomes a regular visit.
• To cancel or reschedule, call (813) 867-3372 or email info@homesafety.solutions. Your notice counts from the time we receive your call, voicemail, or email.

Never a fee

There is never a fee when:

• The person has a hospital admission or medical emergency
• There is a death in the family
• A hurricane watch or warning, an evacuation order, or unsafe weather affects the visit
• We cancel or run late. You get first choice of new times.

Initial Consultation

• Reschedule free with at least 24 hours' notice.
• If the call is missed without notice, the $50 is non-refundable.
• Your $50 is credited toward any visit you book within 30 days.

Refunds

• If you cancel with proper notice after paying, you receive a full refund, or a credit toward a future visit if you prefer.
• A completed visit or delivered report is non-refundable.
• If we made an error in your report, we will correct it at no charge.
• Refunds are returned to the card used for payment within 10 business days.

Membership

Annual membership ($600 per year)

• Full refund within 14 days of joining if no services have been used.
• After 14 days, or once any service has been used, the annual fee is non-refundable, except as described under "Life changes" below.

Monthly membership ($55 per month)

• Monthly membership requires a 12-month commitment.
• If you cancel before 12 months, the remaining months in your commitment are due, except as described under "Life changes" below.
• After 12 months, you may cancel anytime with 30 days' notice.

Renewal

• Memberships renew automatically for another 12 months.
• We send a reminder by email at least 30 days before your renewal date.
• You can cancel before your renewal date at no charge.

Life changes

If the member moves into a care facility, moves out of Florida, or passes away, we end the membership with no cancellation charge. We refund any unused prepaid amount, less the regular price of services already received during the membership year. For monthly members, no further payments are due. A family member or legal representative may request this by phone or email.

Pausing a membership

If the member is in a hospital or rehab facility, you may pause the membership for up to 90 days. Monthly payments stop during the pause, and the membership year is extended by the same amount of time.

How to cancel a membership

Call (813) 867-3372 or email info@homesafety.solutions. We confirm every cancellation in writing.